Get
operational excellence
inncharge manages your booking flow optimizing the offers & services, the solution improves the customer experience and satisfaction through personalized communication and digital payment.
Our solution enables you to achieve operational excellence increasing your productivity.
optimize
reservation flow
Create proposals on multiple room types with optimal pricing. Dynamically manage adult and child packages, include services and extras from the hotel or your partners
step up
customer experience
Automate the guest journey communication to increase client satisfaction and loyal guest recognition. Generate new revenue with targeted sales & marketing actions
use
cloud solution
Use state-of-the-art cloud technology, seamlessly integrating the inncharge solution into your IT systems (pms, website) in a secure, simple and reliable way.
manage
digital payment
Manage all digital payments in a secure way, use anti-fraud and 3d secure functions for transactions from front office or the web booking optimizing bank commission fees according to the origin and currency of the customer.
Eliminate repetitive and unproductive tasks
The hotel industry is working with increasingly tighter margins, and more aggressive competition is trying to get the better of us. That's why it's important to make the most of resources.
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Inncharge eliminates repetitive or unproductive tasks, automates the management of reservation flows in your website or in the hotel, manages all digital payments in a secure way optimizing banking costs, increases loyal customers with targeted marketing actions and control operational processes with business intelligence reporting.
inncharge key figures
22
Years of Experience
10K
monthly payments
per hotel
25k
monthly reservations
per hotel
10k
monthly cost savings
per hotel
Hospitality
Partners
Technology
Partners
Are You Ready to Optimize Your hotel operations ?
Set up a new booking experience
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1
Send your prospect different options for several dates, several room types or even several hotels and propose complementary services and products from your partners.
2
The customer selects and composes his preferred proposal, confirms online and guarantee it with a digital payment.
3
Email the personalized confirmation and manage the options on the due date, generate the payment links according to a planned calendar.
In case of cancellation the system can refund the reservation payment according to rate policies of your pms.
Prior to arrival based on customer preferences, inncharge send travel information and purchased service to the customer or the booker.
4
During the stay, hotel information, concierge offers and events are communicated to the guest.
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The guest can pay online for some or all billed products and services for fast check out process
5
Take advantage of the inncharge automation to have time to meet the client and to collect more informations to enhance his guest profile.
Gather more information by sending a personal satisfaction questionnaire or other targeted marketing actions.
Control automation
& manual operations
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1
Automatically verify guest informations, receive alerts on missing fields or key figures, and consolidate data by merging duplicate records or records from the same company.
2
Control all reservations in real time via dashboards and display alerts by reservation & payment status or according to the sent and received documentation
3
Check daily in real time the invoicing and payments entered in the front office and the revenue in the bank account for each transaction
4
Detect credit card fraud, monitor customer creditworthiness, and optimize transaction fees based on the customer geographic origin and currency.
5
Synchronize information by transaction code and payment method between the hotel system (PMS) and your accounting system
6
Check budget performance for historical and future occupancy and revenue at any time. Let our artificial intelligence tool segment and tag customers by purchase behavior and help to create dynamic proposals by market segment.